Terms and Conditions
These Terms and Conditions (“Agreement”) govern your use of the Vital Moon Wellness website (“Website”), services, programs, communications, and any associated patient portals or online platforms operated by JW Wellness LLC d/b/a Vital Moon Wellness (“Vital Moon Wellness,” “we,” “our,” or “us”).
By accessing this Website, scheduling services, enrolling in programs, or using any associated services, you agree to be bound by these Terms and Conditions.
1. Medical and Educational Disclaimer
The information provided on this Website is for informational and educational purposes only and is not intended to replace professional medical advice, diagnosis, or treatment.
Use of this Website does not establish a provider-patient relationship unless and until you have completed the required intake process, consent forms, and have been formally accepted as a patient by a licensed healthcare provider associated with Vital Moon Wellness.
Always seek the advice of a qualified healthcare provider regarding any medical condition or treatment decisions. Never disregard professional medical advice or delay seeking treatment because of information obtained through this Website.
If you are experiencing a medical emergency, call 911 or seek immediate emergency medical care.
2. No Guarantee of Outcomes
Vital Moon Wellness provides individualized wellness and medical services based on clinical evaluation, laboratory findings, patient history, and professional judgment.
Individual results vary. We do not guarantee specific health outcomes, weight loss results, symptom improvement, hormone levels, or treatment success.
Participation in consultations, programs, memberships, or services does not guarantee prescriptions, laboratory testing, medications, supplements, or specific treatment recommendations.
All medical decisions are made at the sole discretion of the licensed healthcare provider based on clinical appropriateness and patient safety.
3. Eligibility and Use of Services
You must be at least 18 years old to use this Website or enroll in services unless otherwise authorized by law and approved by the provider.
You agree to provide accurate, complete, and current information during scheduling, intake, consultations, and communications.
You agree not to:
Use the Website for unlawful purposes
Attempt unauthorized access to systems or patient accounts
Misrepresent medical history or identity
Disrupt or interfere with Website functionality
Use Website content without written permission
4. Telehealth Services
Certain services may be provided through telehealth technologies, including video conferencing, electronic communications, and remote monitoring platforms.
By participating in telehealth services, you acknowledge and understand:
Telehealth has limitations compared to in-person evaluations
Technical issues may occasionally disrupt communication
Certain conditions may require in-person evaluation or referral
Telehealth services may not be appropriate for all medical concerns
You understand that emergency medical conditions should not be managed through telehealth communications or messaging systems.
5. Payment Policy
Payment is due at the time services are rendered unless otherwise stated in writing.
Vital Moon Wellness may offer consultations, memberships, wellness programs, recurring services, or packages that involve automatic recurring payments.
By enrolling in any recurring membership or subscription-based service, you authorize Vital Moon Wellness and its payment processors to charge your designated payment method according to the billing terms presented at enrollment.
You are responsible for maintaining accurate billing and payment information.
Failure to maintain valid payment information may result in suspension or termination of services.
6. Refund Policy
Consultation fees, completed services, administrative fees, and rendered medical services are non-refundable.
Membership fees, program fees, and recurring subscription payments are non-refundable once a billing cycle has started unless otherwise required by law or specifically stated in writing.
Laboratory services, medications, supplements, and third-party products are generally non-refundable.
Requests for exceptions are reviewed on a case-by-case basis at the sole discretion of Vital Moon Wellness.
7. Cancellation and No-Show Policy
Appointments canceled with less than [24/48]-hours notice may be subject to a cancellation fee.
Failure to attend a scheduled appointment without notice (“no-show”) may result in fees, forfeiture of appointment deposits, or restriction of future scheduling privileges.
Memberships and recurring programs may require advance written notice for cancellation. Cancellation terms will be disclosed during enrollment.
8. Communication Consent
By providing your contact information, you consent to receive communications from Vital Moon Wellness including:
appointment reminders
scheduling communications
educational materials
administrative notifications
billing notifications
Communications may occur via phone, email, text message, patient portal, or other electronic methods.
Standard messaging and data rates may apply.
You understand that electronic communications may not always be fully secure despite reasonable safeguards.
9. Privacy
Your use of this Website and services is also governed by our Privacy Policy.
Vital Moon Wellness takes reasonable measures to protect personal and health information in accordance with applicable laws and regulations. However, no electronic transmission or storage system can be guaranteed to be completely secure.
10. Intellectual Property
All Website content, branding, logos, graphics, educational materials, text, videos, and resources are the property of Vital Moon Wellness unless otherwise noted and may not be copied, reproduced, distributed, or used without prior written permission.
11. Limitation of Liability
To the fullest extent permitted by law, Vital Moon Wellness, JW Wellness LLC, its providers, employees, contractors, affiliates, and representatives shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from:
use of the Website
participation in services
reliance on Website content
interruptions or technical failures
unauthorized access to data
Your use of the Website and services is at your own risk.
12. Third-Party Services
The Website may contain links to third-party platforms, pharmacies, laboratories, payment processors, scheduling systems, or external websites.
Vital Moon Wellness is not responsible for the content, policies, services, or practices of third-party providers.
13. Modifications to Terms
Vital Moon Wellness reserves the right to update or modify these Terms and Conditions at any time without prior notice.
Updated terms become effective immediately upon posting to the Website.
Continued use of the Website or services constitutes acceptance of revised terms.
14. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Commonwealth of Pennsylvania.
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Pennsylvania.
15. Contact Information
Vital Moon Wellness
JW Wellness LLC
Email: letstalk@vitalmoonwellness.com
Website: https://vitalmoonwellness.com
By using this Website or enrolling in services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
By accessing this Website, scheduling services, enrolling in programs, or using any associated services, you agree to be bound by these Terms and Conditions.
1. Medical and Educational Disclaimer
The information provided on this Website is for informational and educational purposes only and is not intended to replace professional medical advice, diagnosis, or treatment.
Use of this Website does not establish a provider-patient relationship unless and until you have completed the required intake process, consent forms, and have been formally accepted as a patient by a licensed healthcare provider associated with Vital Moon Wellness.
Always seek the advice of a qualified healthcare provider regarding any medical condition or treatment decisions. Never disregard professional medical advice or delay seeking treatment because of information obtained through this Website.
If you are experiencing a medical emergency, call 911 or seek immediate emergency medical care.
2. No Guarantee of Outcomes
Vital Moon Wellness provides individualized wellness and medical services based on clinical evaluation, laboratory findings, patient history, and professional judgment.
Individual results vary. We do not guarantee specific health outcomes, weight loss results, symptom improvement, hormone levels, or treatment success.
Participation in consultations, programs, memberships, or services does not guarantee prescriptions, laboratory testing, medications, supplements, or specific treatment recommendations.
All medical decisions are made at the sole discretion of the licensed healthcare provider based on clinical appropriateness and patient safety.
3. Eligibility and Use of Services
You must be at least 18 years old to use this Website or enroll in services unless otherwise authorized by law and approved by the provider.
You agree to provide accurate, complete, and current information during scheduling, intake, consultations, and communications.
You agree not to:
Use the Website for unlawful purposes
Attempt unauthorized access to systems or patient accounts
Misrepresent medical history or identity
Disrupt or interfere with Website functionality
Use Website content without written permission
4. Telehealth Services
Certain services may be provided through telehealth technologies, including video conferencing, electronic communications, and remote monitoring platforms.
By participating in telehealth services, you acknowledge and understand:
Telehealth has limitations compared to in-person evaluations
Technical issues may occasionally disrupt communication
Certain conditions may require in-person evaluation or referral
Telehealth services may not be appropriate for all medical concerns
You understand that emergency medical conditions should not be managed through telehealth communications or messaging systems.
5. Payment Policy
Payment is due at the time services are rendered unless otherwise stated in writing.
Vital Moon Wellness may offer consultations, memberships, wellness programs, recurring services, or packages that involve automatic recurring payments.
By enrolling in any recurring membership or subscription-based service, you authorize Vital Moon Wellness and its payment processors to charge your designated payment method according to the billing terms presented at enrollment.
You are responsible for maintaining accurate billing and payment information.
Failure to maintain valid payment information may result in suspension or termination of services.
6. Refund Policy
Consultation fees, completed services, administrative fees, and rendered medical services are non-refundable.
Membership fees, program fees, and recurring subscription payments are non-refundable once a billing cycle has started unless otherwise required by law or specifically stated in writing.
Laboratory services, medications, supplements, and third-party products are generally non-refundable.
Requests for exceptions are reviewed on a case-by-case basis at the sole discretion of Vital Moon Wellness.
7. Cancellation and No-Show Policy
Appointments canceled with less than [24/48]-hours notice may be subject to a cancellation fee.
Failure to attend a scheduled appointment without notice (“no-show”) may result in fees, forfeiture of appointment deposits, or restriction of future scheduling privileges.
Memberships and recurring programs may require advance written notice for cancellation. Cancellation terms will be disclosed during enrollment.
8. Communication Consent
By providing your contact information, you consent to receive communications from Vital Moon Wellness including:
appointment reminders
scheduling communications
educational materials
administrative notifications
billing notifications
Communications may occur via phone, email, text message, patient portal, or other electronic methods.
Standard messaging and data rates may apply.
You understand that electronic communications may not always be fully secure despite reasonable safeguards.
9. Privacy
Your use of this Website and services is also governed by our Privacy Policy.
Vital Moon Wellness takes reasonable measures to protect personal and health information in accordance with applicable laws and regulations. However, no electronic transmission or storage system can be guaranteed to be completely secure.
10. Intellectual Property
All Website content, branding, logos, graphics, educational materials, text, videos, and resources are the property of Vital Moon Wellness unless otherwise noted and may not be copied, reproduced, distributed, or used without prior written permission.
11. Limitation of Liability
To the fullest extent permitted by law, Vital Moon Wellness, JW Wellness LLC, its providers, employees, contractors, affiliates, and representatives shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from:
use of the Website
participation in services
reliance on Website content
interruptions or technical failures
unauthorized access to data
Your use of the Website and services is at your own risk.
12. Third-Party Services
The Website may contain links to third-party platforms, pharmacies, laboratories, payment processors, scheduling systems, or external websites.
Vital Moon Wellness is not responsible for the content, policies, services, or practices of third-party providers.
13. Modifications to Terms
Vital Moon Wellness reserves the right to update or modify these Terms and Conditions at any time without prior notice.
Updated terms become effective immediately upon posting to the Website.
Continued use of the Website or services constitutes acceptance of revised terms.
14. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Commonwealth of Pennsylvania.
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Pennsylvania.
15. Contact Information
Vital Moon Wellness
JW Wellness LLC
Email: letstalk@vitalmoonwellness.com
Website: https://vitalmoonwellness.com
By using this Website or enrolling in services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.